Effective Incident Communication and Management

Thursday 18 Jun 2020, 09:00 → 10:30 UTC

Caroline Namuddu (NOC Engineer)

During any incident it is vital the community is kept informed of the current state of the network, application, or service, and the estimated time to restore it to the expected behaviour.  Having an effective communication plan and procedures in place is vital in the effectiveness of the NREN.  It allows incident administrators to create and manage communications related to major network issues or incidents, bring together all involved stakeholders during these events and establish quick and easy flow of information.

Join us this Thursday, 18th June 2020 at 12:00EAT (11:00CAT), for a webinar titled “Effective Incident Communication and Management

09:00 → 09:05 Introduction and Overview: Introductions

Convener: Wilson Wasswa (UbuntuNet Alliance)

09:05 → 09:45 Effective Incident Communication and Management: Overview and Explanation

Brief overview of the communication and incident management in IT sector. Explore the best protocols to consider when network issues arise.

Convener: Caroline Namuddu (NOC Engineer)

09:45 → 10:05 Question & Answer Session: Questions

Convener: Wilson Wasswa (UbuntuNet Alliance)